If you have successfully imported flights from your connected e-mail in the past but now the process stopped, check / try next steps: 

1) Does the sender or e-mail format changed? Although we try to support many ticket formats, some of them might not be under our radar. If the ticket type changed or you have new sender (airline / company which send tickets to you), enter its email in this form, and we will try to support it in the future. 

2) Try to re-connect your account. This would refresh the connection and import can start again. After you re-connect your account, wait for a while (up to 1 hour). 

If you still experience some issues, let us know via feedback option in the app's settings.