We will always try to help you solve the problems that come up. Tell us the details at email@example.com. Specify your flight route, dates of the flights, when you purchased it, and booking number (PNR) as well as any other information that you deem necessary. Also, it would be a good idea to attach your ticket so that we can have access to all the information regarding your agreement with the carrier.
We will certainly contact the airline or online travel agency, and help in any way we can.