App in the Air

General 10

• Why Are You Better Than Others?
• When is the web version coming?
• What platforms are you on?
• Does the app work offline?
• How can I contact support representative?

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Accounts (Connect / Sync), Watch (Wear) 10

• My flights don’t sync across my devices (and Watch)
• How do I remove the Look Me Up option? (iOS)
• I can't connect my email via IMAP option (or I have 2-steps login)
• I can't connect my Outlook or Live accounts
• I can't connect via Hotmail/Outlook/Windows Live

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Flight Import (automatically) 11

• How can I import flights to App in the Air?
• How do I import my flights from the mailbox?
• I have all my flights in Excel (csv) file or note - how can I import them?
• Import from connected e-mail stopped working
• Why wasn’t my flight parsed from the e-ticket I sent to myflights@appintheair.mobi?

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Flight Adding (manually) 8

• How do I search a by flight number / route?
• Do you support search by booking references?
• Do you support search by AAdvantage, SkyMiles, MileagePlus?
• I can't find my flight!
• Why can't I find past flights? Adding manually

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Flight Status (time / gate / terminal / etc) 6

• What is the Timeline widget and what does the color progress bar mean?
• I got an alert from the airline on flight changes, but the app is not indicating it
• My flight schedule time is different compared to the App in the Air data
• Something changed in my flight, but it wasn’t indicated in the app (report delay / gate)
• What is your weather source

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Alerts & Notifications 10

• How can I set up alerts?
• I don't want to receive alerts from the People / Other category or export them to the calendar (iOS)
• How can I receive offline (via text messages) flight status alerts or subscribe my relatives?
• I got the alert on check-in 48 hours prior departure date, but it opens only in 24 hours
• How can I delete the subscriber or turn on alerts from him/her?

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Flight Info (managing your flights) 15

• Why are my flights in the “Other” ("Unsorted") / "People" / "My" tab?
• What is the Timeline widget and what does the color progress bar mean?
• Why isn’t my aircraft displayed? Add aircraft data
• I don't see a second (third) flight on a Flight Feed
• How can I merge / split flights?

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Premium Features 10

• What are your premium features?
• Can I have a trial?
• How do I check whether I have premium features?
• I deleted / reinstalled the app / bought new device and my subscription is gone.
• How can I upgrade to the Lifetime subscription?

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Automated Online Check-in 12

• What is auto check-in? How do I use it?
• Can I add more people to automated check-in? Will you check them in together?
• How can I enable/disable auto check-in for future flights (iOS)?
• How can I cancel the auto check-in?
• Check-in is open, but I still see a Pending status

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Loyalty Programs 6

• I don't see my loyalty program on the list (AAdvantage, SkyMiles, MileagePlus and other). How do I add a program manually?
• Why do I need to link my loyalty program?
• Why are my flights not being imported from the connected program? Force import flights/update balance.
• I see an error that I'm entering incorrect credentials or asking additional info
• I got an alert from the airline about an entrance to my loyalty account

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Statistics, Leaderboard, Social 13

• I have flights in the list, but they are not in the stats
• How are my statistics counted?
• Video of flights takes a long time to create
• I don't see a country in the list of Badges
• I need more, different stats!

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