App in the Air
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Helpdesk - EN
TRAVEL ALERT
1
Coronavirus (COVID-19) - airlines updates
General
23
Why Are You Better Than Others?
When is the web version coming?
What platforms are you on?
What are the widgets on the Flight Feed? What widgets do you have?
Does the app work offline?
See all 23 articles
Accounts (Connect / Sync), Watch (Wear)
19
How can I sync data across my devices (and Watch)
How do I remove the Look Me Up option? (iOS)
How to connect through IMAP? How to fix problems with connecting through IMAP?
I can't connect my Outlook or Live accounts
I can't connect via Hotmail/Outlook/Windows Live
See all 19 articles
Flight Import (automatically)
13
How can I import flights to App in the Air?
How do I import my flights from the mailbox?
I have all my flights in Excel (csv) file or note - how can I import them?
Import from connected e-mail stopped working
Why wasn’t my flight parsed from the e-ticket I sent to just@add.flights?
See all 13 articles
Flight Adding (manually)
9
How do I search a by flight number / route?
Do you support search by booking references?
Do you support search by AAdvantage, SkyMiles, MileagePlus?
I can't find my flight!
How can I add my past flight?
See all 9 articles
Flight Status (time / gate / terminal / etc)
6
What is the Timeline widget and what does the color progress bar mean?
I got an alert from the airline on flight changes, but the app is not indicating it
My flight schedule time is different compared to the App in the Air data
Something changed in my flight, but it wasn’t indicated in the app (report delay / gate)
What is your weather source
See all 6 articles
Alerts & Notifications
12
How can I manage my Alerts settings?
I don't want to receive alerts from the People / Other category or export them to the calendar (iOS)
How can I receive offline (via text messages) flight status alerts or subscribe my relatives?
I got the alert on check-in 48 hours prior departure date, but it opens only in 24 hours
How can I delete the subscriber or turn on alerts from him/her?
See all 12 articles
Flight Info (managing your flights)
11
What is the Timeline widget and what does the color progress bar mean?
Why are my flights in the “Other” ("Unsorted") / "People" / "My" tab?
How can I delete a flight?
I don't see a second (third) flight on a Flight Feed
How can I merge / split flights?
See all 11 articles
Flight info (add a hotel / car reservation, share airport tips and more)
12
How can I share my trip with others?
How can I add manually or import a hotel reservation to the app?
How can I add manually or import a car rental confirmation to my trip?
How can I add my boarding pass into Apple Wallet
Why isn’t my aircraft displayed? Add aircraft data
See all 12 articles
Premium Features
12
What are your premium features?
Can I have a trial?
How do I check whether I have premium features?
I deleted / reinstalled the app / bought new device and my subscription is gone.
How can I upgrade to the Lifetime subscription?
See all 12 articles
Automated Online Check-in
13
What is auto check-in? How do I use it?
Can I add more people to automated check-in? Will you check them in together?
How can I enable/disable auto check-in for future flights (iOS only)?
How can I cancel the auto check-in?
Check-in is open, but I still see a Pending status
See all 13 articles
Loyalty Programs
6
I don't see my loyalty program on the list (AAdvantage, SkyMiles, MileagePlus and other). How do I add a program manually?
Why do I need to link my loyalty program?
Why are my flights not being imported from the connected program? Force import flights/update balance.
I see an error that I'm entering incorrect credentials or asking additional info
I got an alert from the airline about an entrance to my loyalty account
See all 6 articles
Statistics, Leaderboard, Social
19
I have flights in the list, but they are not in the stats
How are my statistics counted?
Video of flights takes a long time to create
I don't see a country in the list of Badges
I need more, different stats!
See all 19 articles
Booking: Flights and Tickets
11
How can I check flight booking details in the app?
I want to change the passport data or cancel the ticket
I didn't get my ticket. How can I get it?
Is it possible to immediately search for tickets with luggage?
How do I add luggage to a ticket I have already bought?
See all 11 articles
Translation
1
How to add the translation into another language in the app (fix a translation error)
Help Desk Software
by Freshdesk