Can not sync Qantas Frequent Flyer account : App in the Air

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Glen Hulley

started a topic almost 2 years ago

Trying to sync my Qantas FF account in the wallet but it will not work. It was working up until about a month ago. It keeps asking for the Qantas account security question answers which when entered just goes into a loop asking over and over again. Meanwhile I am receiving text messages from Qantas with the login code for 2 factor authentication but nowhere available in the app to enter the code. Have tried entering the login code instead of answer to security question, still doesn’t work. What is solution please?

Alex Nosovs

said almost 2 years ago

Hello Glen, that's Alex from App in the Air team. Thanks for your request. Let me apologize that you're having this issue. We experience unexpected behavior of this loyalty program and explore the way to fix it. As soon as I get any updates I'll definitely keep you notified.

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Glen Hulley

said 10 months ago

12 months later and it’s still not working.

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Alex Nosovs

said 10 months ago

Dear Glen, I've checked your requests to add these loyalty programs. It seems that the Qantas don't get any reply from your side when asked the security questions, to enter the code that they send or input the postcode. So can you please try to open the https://www.qantas.com/au/en/frequent-flyer.html website and check your login credentials and security questions here? Can you log in after that?