Can not sync Qantas Frequent Flyer account : App in the Air

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Can not sync Qantas Frequent Flyer account

Glen Hulley

started a topic 9 months ago

Trying to sync my Qantas FF account in the wallet but it will not work. It was working up until about a month ago. It keeps asking for the Qantas account security question answers which when entered just goes into a loop asking over and over again. Meanwhile I am receiving text messages from Qantas with the login code for 2 factor authentication but nowhere available in the app to enter the code. Have tried entering the login code instead of answer to security question, still doesn’t work. What is solution please?

1 Comment

Alex Nosovs

said 9 months ago

Hello Glen, that's Alex from App in the Air team. Thanks for your request. Let me apologize that you're having this issue. We experience unexpected behavior of this loyalty program and explore the way to fix it. As soon as I get any updates I'll definitely keep you notified.