Hello Glen, that's Alex from App in the Air team. Thanks for your request. Let me apologize that you're having this issue. We experience unexpected behavior of this loyalty program and explore the way to fix it. As soon as I get any updates I'll definitely keep you notified.
Dear Glen, I've checked your requests to add these loyalty programs. It seems that the Qantas don't get any reply from your side when asked the security questions, to enter the code that they send or input the postcode. So can you please try to open the https://www.qantas.com/au/en/frequent-flyer.html website and check your login credentials and security questions here? Can you log in after that?